Last updated: August 2026
Because of the nature of aesthetic and wellness treatments, we’re unable to offer refunds for services that have already been performed. Individual results vary from person to person.
Unopened retail products may be returned for a refund or exchange within 14 days of purchase, in their original condition. For health and safety reasons, we’re unable to accept returns on opened or used products.
We ask for at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations or no-shows with less notice may be charged a fee of 50% of the scheduled service cost.
If you arrive late, your treatment time may be shortened to stay on schedule for the next guest, and the full service fee will still apply.
Questions about this policy? Reach us at hello@roxybeautymedspa.com. Roxy Beauty & Med Spa, 13601 Preston Rd., Suite 630, Dallas, TX 75240.
